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Integrated Communication

Many businesses in today’s marketplace are leaning more & more towards integrated communication solutions. Some such features include…

CTI (Computer Telephony Integration):
Integrating voice and data network communications giving various functions at the desktop PC. Functions include: Inbound Screen-pops, Power Dialing, Call Event Management, Call Control, Feature Control and Lost Call Capture. (NB: This list is not exhaustive).

Voicemail:
Never miss an important call again! Callers can leave messages on individual or group mailboxes. Personalised greetings, password protected, remote access* etc.
* system dependant

Auto-Attendant:
Enables callers to self-direct to relevant department or personnel. The system is menu driven and greetings are tailored to suit your requirements. The system can be used 24-7 or as an overflow during busy periods.

Unified Messaging:
Messages such as e-mail, voice and fax are held on the desktop PC or laptop and can be conveniently retrieved and replied to.

VoIP (Voice Over Internet Protocol):
VoIP enables a router to transmit telephone calls and faxes over the Internet (or a corporate Intranet) with no loss in functionality, reliability, or voice quality.

Contact The McElwaine Group Telecom Division telecom@mcelwainegroup.com